Effective Date: July 16, 2025
This Privacy Policy outlines how Simply Seamless ("we," "us," or "our") collects, uses, discloses, and protects the personal information of our clients and website users ("you"). We are committed to protecting your privacy and ensuring the security of your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
By using our website (the "Site") and engaging our contracting services, you consent to the practices described in this policy.
We collect information to provide and improve our services, process your requests, and communicate with you effectively. The information we collect falls into two categories:
This is information you knowingly provide when you use our contact or quote request forms. This includes:
Contact Information: Your first name, last name, email address, and phone number.
Location Information: Your street address and city.
Project Information: Any details you provide in the "message" field regarding your contracting needs.
When you visit our website, we automatically collect certain technical and behavioural information from your device using analytics and advertising tools. This includes:
Log Data: Your IP address, browser type, operating system, pages visited, the date and time of your visit, and the referring website.
Cookies and Pixels: Our website uses cookies and tracking pixels, which are small data files stored on your browser or embedded on our Site. We use these technologies to enhance your user experience, remember your preferences, and gather analytics and advertising data. You can instruct your browser to refuse all cookies, but some portions of our Site may not function properly.
Analytics and Advertising Data: We use third-party services, including Google Analytics, Meta (Facebook) Pixel, and Microsoft Clarity, to collect, monitor, and analyze user behaviour. This includes how you interact with our site (e.g., clicks, scrolls, session recordings) and to help us understand the effectiveness of our advertising campaigns on platforms like Google Ads and Facebook Ads.
We use the personal information we collect for the following purposes:
To Provide Services: To prepare estimates, schedule projects, and carry out the contracting work you have requested.
To Communicate With You: To respond to your inquiries, provide updates on your project, send invoices, and follow up after project completion.
For Internal Operations: To improve our website, services, and business operations by analyzing how users interact with our Site.
For Advertising and Remarketing: To show you relevant advertisements for our services on other websites and social media platforms (like Google and Facebook) after you have visited our Site. This is known as "remarketing" or "retargeting."
To Meet Legal Obligations: To comply with applicable laws, regulations, and legal processes in New Brunswick and Canada.
With Subcontractors and Suppliers: We may share necessary project-related information with trusted subcontractors or material suppliers who are directly involved in the completion of your project. We only share the minimum information required for them to perform their specific function.
With Third-Party Service Providers: We use third-party companies to perform services on our behalf. Your information may be shared with or collected by these providers, who have their own privacy policies. These include:
Analytics Providers: Google Analytics, Microsoft Clarity
Advertising Platforms: Google Ads, Meta (Facebook)
Infrastructure Providers: Website hosting and data storage services.
For Legal Reasons: We may disclose your information if required to do so by law or in response to a valid request by public authorities (e.g., a court or government agency).
The security of your personal information is a top priority. We implement reasonable administrative, technical, and physical security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Our website is secured using SSL (Secure Socket Layer) technology to encrypt information transmitted between your browser and our server.
However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Under PIPEDA, you have rights regarding your personal information:
Right to Access: You have the right to request a copy of the personal information we hold about you.
Right to Correction: You have the right to request that we correct any inaccurate or incomplete information.
Right to Withdraw Consent: You have the right to withdraw your consent to our collection, use, or disclosure of your information at any time, subject to legal or contractual restrictions. You can also opt out of targeted advertising through your browser settings or directly on the advertising platforms (e.g., Google's Ad Settings).
To exercise any of these rights, please contact us using the information provided below.
Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our designated Privacy Officer:
Attention: Privacy Officer, Mr.Randy Geikie